April 25, 2024

Russian users of Binance began to complain about the blocking of accounts

Article Reading Time:
1 min.

Russian users of Binance began to complain about the blocking of accounts

Some users of the Binance crypto exchange in Russia reported that their accounts were blocked. Representatives of the platform claim that most complaints have already been processed and accounts have been unblocked.

A Telegram chat created by an initiative group of affected users is currently
has about 500 members. Many of its participants complain about the long time it takes to consider applications for complaints. 

Platform representatives present atchat, they claim that we are not talking about any mass ban of accounts and remind that the platform serves more than 120 million customers around the world. Among all users, there are certainly those whose accounts were blocked for various reasons. All complaints and requests to technical support are taken into account and are being considered, assure those who introduce themselves as Binance employees. For a significant portion of applications, users, judging by the correspondence, are indeed unblocked. However, the processing time of several days does not suit the victims.

In case the client encountersblocking, he is recommended to contact the official support service of the exchange and patiently wait for a response. Binance employees explain that the length of time it takes to resolve the issue depends on the specific reason for the block. Since all cases are considered individually.

Recently, representatives of American law enforcement agencies reported that Binance was one of the largest counterparties to the Bitzlato exchange that raised questions among them.